5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of continuing excellent control procedures.
Security guard businesses are unlike any seller a property supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it’s crucial to implement a method of verification and quality control to make sure that issues associated with the lack of doing these jobs do not start to happen.
In this article we will talk five (5) easy steps to enhancing your safety guard service and attaining what you imagine as your perfect office security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is one of those states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and ask yourself does it look decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a good fit for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it provides you a chance to ask another guard if you think it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his delegated property is not as complete. We call the orientation to the delegated property”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double lender?
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and be sure they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website special training to acquire an understanding of what goes on preparing a guard to operate in your premises.
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel their work is not significant and they start to find themselves as not as a region of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard provider provides a way of making sure each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, be sure that you ask your safety guards questions regarding their responsibilities and duties to make sure they understand their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be sure the consultant is not really a security guard company. If that’s the case, your audit is sure to turn up issues with your current security guard company.